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Friday:
Saturday:
Sunday:
Delivery
No
Payment
Credit Cards Accepted
Parking
Yes
Good for Kids
Attire
Casual
Alcohol
No
Reservations
Cuisines:
Burgers,
Sandwiches
Price Point
$$
$ - Cheap Eats (Under $10)
$$ - Moderate ($11-$25)
$$$ - Expensive ($25-$50)
$$$$ - Very Pricey (Over $50)
WiFi
No
Outdoor Seats
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09/03/2023 - Heather
This was my first time visiting this restaurant and I feel as though I was deceived with my order. I called up and ordered the Brisket dinner To-Go. I told the woman who answered the phone that I prefer my brisket on the fattier side. She informed me that the brisket has absolutely no fat on it, which confused me because the fat is what gives brisket its juicyness, flavor, and tenderness. She swore to me that the brisket would still be tender, flavorful, and upto my expectations, and she also added that it's her favorite meat at the restaurant, as well as the fries.
I ended up ordering it with the Mac and Cheese, and fries as my two sides.
Upon arrival, I waited at the counter for a few minutes. When the lady behind the counter noticed me, she asked me if I was there for the brisket dinner, and I told her yes.
After she finished bagging my meal, sauces and utensils up, she told me that their was an Au Jus sauce with my brisket just in case I needed it.
The brisket meat was cold and extremely dry. It literally looks like leather.
I didn't finish eating the meat because it was too tough and dry.
This is a complete disappointment, especially for a $25 meal that I was treating myself to.
The fries were good, and the Mac and Cheese was also good, but it could have had more cheese in it rather than a small amount of cream sauce in it. The amounts for both sides were very small, especially for something the restaurant charges $5.50 a piece for.
I feel as though I paid $25 for a small amount of fries and some Mac and Cheese. The garlic bread was surprisingly very tasty.
I was hesitant about ordering the brisket, but the lady who answered the phone reassured me of my concerns. If she had been honest, I would have made a secondary choice for the Baby Back Ribs or Half Chicken Dinner, since you can't go wrong with those. But unfortunately I won't know if those were good or not, because I was given low quality food that had been clearly sitting out to dry all day and I am now out $25, which isn't a small amount of money for me.
I reached out to the restaurant on Facebook on August 12th. I received a response on August 13th from someone at the restaurant apologizing and offering to make things right. They expressed that they did not want me to "blast them," or leave them a bad review on social media. They thanked me for giving them a chance to correct the matter. When I responded back accepting their apology and their offer to make things right, they left me on read and didn't respond. It is now September 3rd and I have reached out 3 separate times since then and have been ignored, so I guess I have my real answer and it is clear the intentions to correct any issues were not true. At this point, I feel it is only right for me to leave an honest review about my experience now. This situation was poorly handled.
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