535 Richard Jackson Blvd
Phone: (850) 249-3359
Neighborhood: Panama City Beach
Delivery
No
Payment
Credit Cards Accepted
Parking
Parking Lot
Good for Kids
No
Attire
Business casual
Alcohol
Yes - Full Bar
Reservations
Yes
Add a description here.
| 5 star |
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26 reviews | 48% | |
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23 reviews | 43% | |
| 3 star |
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3 reviews | 6% | |
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0 reviews | 0% | |
| 1 star |
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2 reviews | 4% |
06/21/2023 - Victoria
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03/25/2023 - Monica
Typically I'm not one to complain about businesses or restaurants especially working in healthcare I know you can't ultimately please everyone you come encounter with, but what I do note and get irritated about is the response you can give to your customer and how to professionally handle a matter that is presented to you. Last night I went to dinner at a local "fine dining" restaurant in Panama City beach called Firefly with a good friend of mine who I haven't seen for a while. With this being a special occasion we decided to chose firefly due to it being a more classier choice, and with the exceptional food that it typically provides. As we were seated with a reservation at 8:45 ( due to being the next available reservation they had- remind you they close at 10) we had a cocktail before our meal and multiple appetizers to begin, food was good, but the service provided was extremely unprofessional. Appetizers were brought out and within 5 min the busser had approached us already asking if she needed to box up our appetizers, we explained we had just received them and we had ordered a main entree that we were still awaiting. She approached us numerous amounts of times without even acknowledgement repeatedly looking at our plates to see how far we have gotten in eating. This occurred the entire time we were trying to enjoy our meal. Naturally we felt rushed, and although I acknowledge the closing time being 10pm in my opinion we shouldn't have been allowed to make reservations at 8:45 if this was going to be a issue. Our tab total was 200.00, fast forward. This morning I decided to email the establishment to explain my experience with them and allow them to recognize this was a issue in my opinion especially it being " fine dining". The response I received started with a apologetic manner, and addressed the staff would be provided with more training. Ok that's fine, but then followed with a demeanor which reflected maybe the training needed to be extended to more than the staff but to the person responding to the email itself. I understand that it's hard to accommodate peoples expectations but to me this could have been addressed in a more professional manner, because at the end of the day just like In healthcare or any type of business in that matter should leave a impression to make the client satisfied. Below are the snap shots provided to see the communication between the establishment and I through Facebook message. Although I do realize people who typically send complaints or address issues like this would just want a refund, and although that would be nice that wasn't my goal, but for management to make no overture to even offer a ten percent discount to come back it was only " trust me, we'll be better I'll note it in your reservation" was just not acceptable.
01/29/2021 - Dman
Chef is full of him self, and rude to work for, theirs no I team.same plates wow the eye is stomach, right. Thiers no I in team.
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