Baytown Seafood Restaurant

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3440 Palmer Hwy
Texas City, TX 77590

Phone: (409) 948-2900

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Neighborhood: Texas City

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Reviews for Baytown Seafood Restaurant

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  3.6 stars - Based on 21 votes

#14 out of 118 restaurants in Texas City

#1 of 2 American in Texas City

5 star				6 votes	29%
4 star				4 votes	19%
3 star				8 votes	38%
2 star				2 votes	10%
1 star				1 votes	5%

Top Reviews of Baytown Seafood Restaurant

03/25/2024 - MenuPix User

01/21/2024 - MenuPix User

12/11/2023 - MenuPix User

07/26/2023 - Steve V
From the Oklahoma City area and our first time to Baytown. Fabulous. Wait staff was great. Have service dog and they allowed her in restaurant. Had catfish and shrimp plate and all excellent. Have no hesitation about recommending this restaurant.

06/26/2023 - MenuPix User
My husband and I went to Baytown Seafood Restaurant on June 25, 2023, in the evening.
The service was deplorable; the food was subpar. If I could assign less than a one-star rating, I would.
My husband asked about a seafood sampler. There was none. Ok, no problem. Then he asked if he could order scallops and fish. No, he could not. He would have to order two or three different entrees to get what he wanted.
He ordered two crab cakes, initially.
My food arrived; his crab cakes did not. Also, my food arrived prior to my salad. When asked about the salad, the server said she was not sure that I wanted it or not because I had ordered it with no onions and no dressing. That did not mean I did not want the salad. Oh my...She went to get the salad.
Meanwhile, my husband saw another person's order that looked appealing and asked the server what it was (catfish and shrimp). He ordered the same. When it arrived, the portion size was a disappointment...
He was over the dining experience by this point and asked for a takeout box. The server walked away to get one. I had to call her back to get me a second takeout box AND to let her know that since the salad never arrived, I would like for her to remove the baked potato from the bill--to compensate for the salad. She informed me that she could not do that, and she could bring me a salad to go.
I asked for a manager at this point. She went to get the manager who arrived at the table to ask if "everything were ok." I said, "I think we both know that everything is not ok." Incidentally, I had heard the server and the manager discussing the situation behind me prior to her sauntering over to our table. I then made my request of the manager. She explained to me that the owners would not allow her to remove the baked potato from the bill in lieu of the missing salad. She offered an insincere, "I'm sorry," to which I replied, "We know that you are not truly sorry." At some point she offered a free dessert...to compensate for a missing salad...but could not substitute a potato for a missing salad...but could provide a dessert that cost the owner money...makes sense, right?
Realizing the lack of care and concern for customer service, I asked her for the owner's name and number. She informed me that she could not provide that information. Hmmm. Any reputable business has an owner and phone number…
When we went to check out, the server pecked and punched buttons on the register. From the kitchen entrance area, I heard indistinct chatter that included "is that the lady," meaning me, of course, and the next thing I know, the bill is reduced by approximately two dollars. What changed?
At the register, I noticed a handwritten sign with the words "receipt" and "recieved." I took a pen, corrected the misspelled word "recieved" to the correct spelling "received," and was chastised by the manager who said, "Ma'am, please do not write on our signs." I called back to her, "I am correcting it for you," or words to that effect. It summed up the ghetto dining experience rather nicely.
If you own this restaurant, please reach out to me and let us have a discussion. I notice that people who dare speak against this business are never acknowledged.
Patrons afford you the opportunity to own this establishment. You might want to consider the feedback they provide.
Thank you.