Delivery
No
Payment
Credit Cards Accepted
Parking
Parking Lot
Good for Kids
Yes
Attire
Casual
Alcohol
Yes - Full Bar
Reservations
Yes
Cuisines:
Italian
Price Point
$$
$ - Cheap Eats (Under $10)
$$ - Moderate ($11-$25)
$$$ - Expensive ($25-$50)
$$$$ - Very Pricey (Over $50)
WiFi
Yes
Outdoor Seats
No
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03/08/2024 - MenuPix User
12/20/2023 - MenuPix User
12/05/2023 - MenuPix User
10/14/2023 - Very Disappointed
This is the letter was written Giovanni's about our recent dining experience. I have yet to receive a response...
September 21, 2023
Giovanni's Restaurant
603 Ridge Road
Munster, IN 46321
(219) 836-6220
To whom this may concern,
The reason for this correspondence is to give you some insight into my recent visit to your restaurant on Sept. 20, 2023. We started out at Bottom’s-Up restaurant, but their kitchen is closed and then we thought, heck what about Giovanni’s, always great food, nice atmosphere and friendly staff.
We were seated in the bar area, great table, our waitress ‘Melina' was the best, and tipped her well. Unfortunately, our meals did not make even a 2 Star compliment – very disappointed in our entrees, not even close to the previous owner’s menu, sorry to say. The Entrees were very disappointing. My friend Valery expressed her disappointment about her meal to Melina. "V" had the Short Ribs which were very dry, and her Risotto was doused with a lot of gravy that was incredibly salty. Melina apologized, and I believe she walked up to the front Hostess area where she may have spoken to the women there, she did not come back, no one came to our table Owner/Chef to discuss our meal and disappointment, so we waited, had another glass of wine and when we received our check there was no courtesy, “sorry about your meal, we discounted a few drinks or we took off an entrée. If this is a highly rated restaurant in Munster, you have failed. I have never had a bad experience with the previous ownership.
Now that we reviewed "V's" meal, I would like to mention my disappointment in my Eggplant Parm. First, it was overcooked, and very mealy tasting, you certainly added enough cheese but barley any sauce. I could not even re-heat because it was over cooked and no sauce, so I would need to add my own, but then the eggplant is not going to be eatable, so what a waste to even try to re-heat.
What it comes down to is you really did not take care of your customer; you dropped the ball. Again, no one ever came to the table during or at the end of our meal, no concern...
I don’t really know how to end this letter, but the only thing I can come up with is “shame on you for not handling your customers’ disappointment that evening”.
04/15/2023 - Dave and Maria
Thanks again Tommy! Wonderful time and the Walleyed Pike was great!
01/01/2023 - MenuPix User
Had a reservation for 5 in the middle section to be near the band for New Year’s Eve.
They put our party of 5 in the far back section farthest from the band.
Very disappointed
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