Delivery
No
Payment
Accepts Credit Cards
Parking
Good for Kids
Attire
Alcohol
Reservations
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12/15/2020 - MenuPix User
I am very upset as my daughter went to the Highland Taco Bell today approx 30 minutes ago and purchased 12 taco pack and nachos. She paid cash no receipt given. Came home and the tacos were full with approx 1/2 a teaspoon or less. When we called and asked for the manager, a male said for what. I responded excuse me I need to speak to the manager. He said he was the manager and as I asked him for his name, he said he does not have to give me his name. I asked them what was the regional managers name absent he said he does not have to give their name. I asked him for corporate no, and he said he did not know. Very rude and unprofessional! He then hung up on me. I called back 2 other times and he hung up on me as well. I could not believe this! Who allows someone to run their store and treat customers soo poorly. Unbelievable! I even took a pic of one if the tacos and recorded My daughters and the so called manager as to how rude and unprofessional he presented himself over the phone. I even told him I was recording him. I am appalled and hope that someone sees this. My daughter called back and a lady answered and she blantley refused to even hear her out, stating they do not have to give names, and that the manager was on a business call at 835pm? What is going on there? My daughter called back the same man answered and told him that she wants a refund and would pick up tomorrow, and he said you have to bring back food to get refund. My husband ate the shell, lettuce, cheese and little 1/2 teaspoon of meat that they put in. I need to speak to a manager, a real manager!
I am beyond disgusted and dissatisfied in your service. They obviously do not care how they treat there customers. Mind you, I took photo of poorly made taco.
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