This restaurant has been reported as permanently closed. Click here if it has reopened.
Delivery
Yes
Payment
Credit Cards Accepted
Parking
Yes
Good for Kids
Attire
Casual
Alcohol
No
Reservations
Yes
Cuisines:
Cafe
Price Point
$
$ - Cheap Eats (Under $10)
$$ - Moderate ($11-$25)
$$$ - Expensive ($25-$50)
$$$$ - Very Pricey (Over $50)
WiFi
No
Outdoor Seats
*This restaurant has closed. If this restaurant is open or has reopened, just let us know.
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10/16/2022 - AC
Pinoy's Best is Such a Disappointment!
It's false advertising.
Because they are not Pinoy's Best!
Earlier this week, I went to Pinoy's Best Cafe in Kapolei, and I could not believe the lack of customer service but also the poor quality of the food being sold there for an outrageous price.
I called their number, and they don't have a working number to order or to see what they have.
I arrived at the store at about 730 pm all of the food looked old and drying out.
The server / supervisor Renz said the food was delivered in the morning, and nothing is cooked on location. I called my wife, and she wanted to try the pork adobo and the pinakbet. I did not order anything for myself.
I told supervisor Renz that the food looked old and I can't believe they would charge full price. He gave me portion sizes of a baby's hand for my 2 choices and then 2 scoops of rice the size of 2 softballs. I questioned him about the portion size, and he said his Manager Maria told him that is the portion size. I told the server to tell his Manager Maria that I would be posting a review.
After leaving I decided to pickup a Kalbi veggie plate from Pearl Korean Barbecue, because I wanted my wife to have a good meal.
My wife said Pinoy's Best rice was gummy and the portions were tiny and died out.
The following day I received a note from Maria apologizing and to come in, and she would make it right. I decided to post a review because they need to improve food quality and customer service. The food is in trays and doesn't have any cover, so it is exposed to the elements for 14+ hours. Now that's old!!
They opened the Kapolei location August 29th 2022 and to not have a working phone is inexcusable when I told this to supervisor Renz he gave me his cell 8086799082. I called the number and he does not answer. I left a voicemail but he never returned my call.
I would be happy to remove this review.
If they train employees how to greet and treat customers.
The Food needs to be cooked there and not 14 hours old.
I can't see paying $24 for what I received. for a gummy rice plate with a table spoon of sides.
I prefer to drive to Waipahu and go to Thelma's, where the food is fresh and the service is outstanding.
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