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Credit Cards Accepted
Parking
Good for Kids
Attire
Alcohol
Reservations
Cuisines:
Catering
Price Point
$$
$ - Cheap Eats (Under $10)
$$ - Moderate ($11-$25)
$$$ - Expensive ($25-$50)
$$$$ - Very Pricey (Over $50)
WiFi
No
Outdoor Seats
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01/05/2024 - MenuPix User
12/21/2023 - MenuPix User
09/23/2022 - Kyra
Normally I would not write a review but with the service that was provided I have to. During our tasting Chef Julio cooked a perfect meal. Our meals were blackened chicken with a Cajun cream sauce with garlic mashed potatoes and asparagus and then a cauliflower parmesan steak with garlic mashed potatoes and asparagus. We were excited and told all of our friends and family how good the food was going to be the day of our wedding. We realized we should have never said this. The day of our wedding, Chef Julio did not prepare the food like we expected. One of the other chefs cooked the food instead.
According to Chef Julio over the phone, he mentioned he was in the same room while the food was being prepared. When it was dinner time we realized none of the food we had was what we ate during our tasting.
All 100 pieces of chicken were not blackened. The sauce on top was not a Cajun cream sauce. The mashed potatoes were not the same mashed potatoes we had during our tasting. The vegetarian dish (I am vegetarian so this was my dish) only had 3 pieces of cauliflower florets which was supposed to be a cauliflower steak like I had during our tasting. NONE of the vegetarian plates that we paid for, except mine, had asparagus. On the phone, Chef Julio mentioned that he was disappointed when his staff came back with 3 trays left of the cauliflower parmesan. My maid of honor who is also vegetarian never received her food. The craziest part was that they served our guests, RAW CHICKEN!!!! We had about 5-6 tables where people had raw chicken. It was brought to the banquet captain’s attention and he called Tiffany. Our planner heard Tiffany on the phone and mentioned how she sounded very upset. Several of their staffers mentioned that if they were served this chicken they wouldn’t eat it either.
Let’s fast forward to after the wedding. We talked with our planner and she mentioned that Tiffany would be giving my husband and I a call on Monday morning.
Monday comes around and we have not received a call. I called the main office and spoke with Raiza. She must have called Tiffany and told her that we called. I also called Tiffany after and she texted me saying “Can I call you later”. This response was quite strange because all of our communication had been by email or over the phone. There was 1 text message sent from her the week before the wedding asking if we could hop on a call to go over last minute details. I responded saying that it was fine but it was something that needed to be discussed that day. She responded saying that she understands my concerns but basically she needs to speak with her banquet captain before calling me. Now like I mentioned before, they all knew about the situation on Saturday night when the banquet caption called and our planner was there!!! She ends up saying that she will get back to me. Tuesday comes and we have not heard from her so I called the main office frustrated and spoke with Mary Ann. She heard the frustration in my voice from not having a call with Tiffany on Monday after she said she would call me later but then decided not to because she needed to talk with the banquet captain who was at our event first. Mary Ann said that she was the only one in the office because they were now all on the road together heading to a conference.
After I get off the phone with her I called Raiza who, just like Tiffany, never sent a text because all communication was over by email and over the phone except the week before when she was asking if we could hop on a call to go over details. Raiza did not answer the phone and sent me a message saying “text me”. At this point my husband and I felt like we were not being taken seriously. I mentioned to both Tiffany and Raiza in separate texts, that this situation was becoming unprofessional since the communication between us had always been by email or over the phone. Also that a situation like this should not be taken lightly especially since raw chicken was served. About 5 minutes later Raiza texted me saying they were calling now. We got on the phone with Tiffany, Raiza, Chef Julio, & the banquet chef. This was the 1st time speaking on the phone with all of them about all the issues. At first they tried to make it seem like we were lying about the raw chicken. Also they said that all of the vegetarians got out of there seat which is why none of the vegetarians were served their food. This was definitely not true because all of them received their plates except my maid of honor who stayed seated but was never served. When we mentioned this they absolutely had nothing to say.
We all continued going back and forth on the phone for the next few days trying to deal with these issues. Nothing was resolved until Thursday. It was like pulling teeth to get in contact with them or a response from them which is crazy because prior, the wedding communication between them was so easy. Thank goodness our honeymoon was not right after the wedding because that would’ve ruined our whole trip dealing with this.
To all my future brides looking to book with this company, I hope you do not experience what we went through. Now we will always have to think of this situation whenever we mention our wedding.
To Hometown chef I hope you all learned a lot from this situation and if anything like this happens again I hope you handle it 20x better than how you handled it with my husband and I.
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