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Tuesday:
Wednesday:
Thursday:
Friday:
Saturday:
Sunday:
Delivery
Yes
Payment
Credit Cards Accepted
Parking
Good for Kids
Attire
Casual
Alcohol
No
Reservations
Cuisines:
Tea
Price Point
$
$ - Cheap Eats (Under $10)
$$ - Moderate ($11-$25)
$$$ - Expensive ($25-$50)
$$$$ - Very Pricey (Over $50)
WiFi
No
Outdoor Seats
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04/20/2024 - MenuPix User
08/20/2023 - Lauren Smith
WoW, I am utterly disappointed in this specific Gong Cha located on 29110 US-290 suite #250 · (832) 653-2908 across from Houston Premium Outlets. More specifically, I am dumbfounded and infuriated with the store manager for her ignorance, insensitivity, and carelessness.
After shopping at Houston Premium Outlets, we took our two nephews to Gong Cha and ordered them two plain Oolong teas. After walking out the door, I saw the labels on the teas, which showed the sugar content at 70%. Surprised that the teas contained sugar, I walked back to the cashier and told her that I didn't know the teas contained sugar and I needed it to be sugar-free since my nephews are diabetics. The young cashier was understanding and ready to help. Surprisingly, the manager shook her head and proceeded to tell us that she couldn't help since I didn't request "no sugar." I told her that I didn't ask for "70% sugar" either.
I explained that it's imperative that the teas are sugar-free since the suagr will cause my nephews to go into hyperglycemia. (Since they have diabetes, their bodies can not break down sugar like regular people).
The manager (she refused to give me her name) suggested that she remedy the situation by taking back the open drinks, pouring out half of the teas, and adding ice. (NO SUGAR means 0% SUGAR).I reminded her that our mouths have been on the straws, but she seemed content with jeopardizing cross contamination in the working area.
I asked her to please make 2 more sugar-free teas, and again, she refused and asked us to be reasonable. The two teas were less than $10, which to us is a modest amount and didn't hurt us, but I would rather trash the teas myself than allow her to think that violating Houston Health Department's rules and regulations is acceptable.
According to Houston Health Department:
"Food establishment personnel must demonstrate knowledge of food borne disease prevention and the application of the Hazard Analysis Critical Control Point principles (HACCP)."
The manager failed to demonstrate compliance and procedure. We have reported this specific Gong Cha establishment to the Health Department. We will, however, continue to frequent other Gong Cha restaurants like the one in Katy and the one in Tomball
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