Restaurant Details
Delivery
Yes
Payment
Credit Cards Accepted
Parking
Good for Kids
Yes
Attire
Casual
Alcohol
No
Reservations
No
This restaurant has been reported as permanently closed. Click here if it has reopened.
Monday:Closed
Tuesday:Closed
Wednesday:Closed
Thursday:Closed
Friday:Closed
Saturday:Closed
Sunday:Closed
Delivery
Yes
Payment
Credit Cards Accepted
Parking
Good for Kids
Yes
Attire
Casual
Alcohol
No
Reservations
No
*This restaurant has closed. If this restaurant is open or has reopened, just let us know.
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06/13/2015 - Carol
Carol Day reviewed Santoras Pizza, Wings, Pasta & Sauce Kansas City —
June 9 at 2:23pm ·
If I could put a - in front of that star I would! Friday eve/Saturday morning I decided to order from Santoras for the first time. I was told my pizza would be delivered in one hour. After an hour and forty-five minutes, I was finally able to reach someone at the store. Ten minutes before closing. Whew! Made it, I thought. Guy on the phone was nice enough, said the driver had been gone 30 minutes and had 4 deliveries. He tried to call him, but got no answer and assumed he was with a customer. I was reassured that my pizza was on its way. IT NEVER CAME. I sat outside for over 20 minutes after I got off the phone. I WAITED for almost 3 hours. I was charged for the pizza, that I never got!
The next day I call the store to get a refund and I speak to Amanda, "the manager". She boldface lied to me. Tries to tell me that they had tried to call me to tell me that I am not in the delivery area and I didn't answer! I'm SORRY that you're a liar AMANDA....If that were true, then why is there no missed calls on my phone? AND, explain to me why my card was charged, not to mention the entire conversation I had with one of your employees @ 4 a.m. promising that my pizza was on it's way?!?
When I bring all these things to her attention, she YELLS at me. "Well, what am I supposed to do? I'm refunding your card!"
WOW, now that's customer service!
Now, it's Tuesday. NO REFUND YET
Hmm, what to do?
Call the store? OK
Amanda, again.
May I speak to your superior Amanda?
"Oh, well if you can reach him...."
Contact info Amanda?
"You have to call him here, Anthony Santora. "
When?
"When he's here"
When is that?
"Just whenever. He's in and out."
WOW, now that's customer service!