Delivery
No
Payment
Credit Cards Accepted
Parking
Good for Kids
Yes
Attire
Casual
Alcohol
No
Reservations
No
Cuisines:
Bakery,
Sandwiches
Price Point
$
$ - Cheap Eats (Under $10)
$$ - Moderate ($11-$25)
$$$ - Expensive ($25-$50)
$$$$ - Very Pricey (Over $50)
WiFi
Yes
Outdoor Seats
Yes
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12/13/2023 - MenuPix User
03/21/2022 - Christina
I can no longer recommend this franchise.
Food is not prepared properly at least 90% of the time and their management team is rude.
On 22-Mar-2022, I dined in and ordered the choose two: a Chicken Pomodori panini and the mac and cheese. I also ordered a cinnamon crumb muffin.
The panini was made incorrectly (see menu description screen print). No tomato, no spinach, one piece of basil, and next to no chicken on the sandwich. The mac and cheese had red pepper flakes poured all over the top of it which has never been the case in the past, and the menu does not indicate the breadcrumbs have red pepper flakes mixed in them or that that menu item is spicy (see menu description screen print). Uneatable. The cinnamon crumb muffin was dried out.
When I complained, a manager came to my table and argued with me saying the mac and cheese had always been made that way. Um, no. My gall bladder is sensitive to spicy food and has been for years. Again, the menu does not indicate the item is spicy and at no time in the past was it prepared this way. She argued with me despite advising her I had been eating there for well over 5 years and the item had never been prepared this way in the past. When I told her I didn't plan on coming back in the future, she walked away from my table and gave me a thumbs-up, implying she liked that I'm not coming back. Seriously. . .
I talked to their district manager on duty, John Westermajer, and there was no apology for his manager's behavior. I only knew to ask for him because I had complained to him two years back when we had repeated problems at this location, including unresolved billing disputes. Instead, he tried to make me feel like I misinterpreted her behavior, yet he wasn't even there and didn't even know which manager I was referring to.
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