Delivery
No
Payment
Credit Cards Accepted
Parking
Garage, Street
Good for Kids
Attire
Casual
Alcohol
No
Reservations
Yes
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10/15/2022 - MenuPix User
Faux-makase! (Fake omakase) is exactly what it is. Self proclaimed “non traditional omakase.” Also know as slow-makase. May also be Polack-ase. Nossa deserves a noose-a.
I was recommended this restaurant by my hotel concierge. Had a horrible experience here. Should have known since they require pre-payment online via tock which actually codes as professional services and not a restaurant so they avoid the credit card fees. By the way, they will ask you to pay a ridiculous and mandatory 20% service charge plus tax after your “meal.”
After payment, you will receive an email which says “The day of your reservation you will receive an email with instructions to access to the speakeasy bar.” However, I never received any email. I put nossa into google and it took me to the filthy, run down Hyatt centric hotel. I went inside and asked where the restaurant was and they took me through a stinky alley next to the hotel trash room said to knock the door. This made me extremely uncomfortable and almost decided to just leave. Little did I know the horror I was about to experience.
I knocked the door and a lady asked for the password so I gave my last name on the reservation. She didn’t open and kept asking for a password. I demanded she open the door and gave my last name on the reservation. She said I should have received instructions on a paper from another restaurant on the other side of the street which I was not informed of. She said I was late and that they already started so she showed me to my seat.
The room felt like a sewer with too many people crammed around a dirty scratched up bar. I was in group 11 which means there were at least 20 guests there. The music was horrendous and unbearable. The ambiance was very creepy. The staff smelled really bad.
I was offered a welcome drink which I opted for a sparking water which was not sparking at all as it was flat without bubbles so they brought me a bottle instead. They didn’t ask about any allergies and handed me the first course which I had to spit out because it contained alcohol which I don’t drink.
The chef kept inaudibly shouting out the descriptions of the dishes for each course towards different corners of the room in an attempt for everyone to hear but you only hear and understand the words which were said in your direction.
All the ingredients were old and not fresh. The food did not taste good. The portions were tiny so don’t think you’ll be full when you leave here by any means. The place is extremely unsanitary. The chef even wipes your plates using the same towel as the previous groups one after another. I was absolutely disgusted.
Finally the last course came and again I was served alcohol without being told what it was. Luckily the chef caught it before I could drink it and replaced it with iced tea.
I asked if we’re were finished and she said yes. The experience was a complete waste of time so we were happy to walk out and leave. The lady chased us on our way out and said there was an additional payment to be made for gratuity and tax. I asked if this was mandatory and she answered yes. Mind you this was never communicated before. She also said she didn’t have a wireless credit card machine so I gave her my physical card to go swipe and come back.
The chef came out, handed me my receipt and credit card then asked:
“Is there a reason why you’re unhappy.”
I answered: Yes, I didn’t enjoy the experience.
He shrugged his shoulders and replied: “I’m sorry but unfortunately not everybody does, I guess”
I was shocked and just stormed out.
Exit left next to the trash room, literally.
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