Delivery
No
Payment
Credit Cards Accepted
Parking
Good for Kids
Attire
Casual
Alcohol
No
Reservations
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05/10/2023 - Paula
First and foremost, this incident occurred 2 days ago and only now I’m posting a review after speaking with the manager (Allen) and the owner (?). This is not an anonymous review, they have my name, email address and phone number and were informed I would post a review of the incident.
Over the past several years we have dined in and take out on multiple occasions, the food was always good and well priced. However, this past Sunday our experience was very different and disturbing. It was later in the evening; we were the only dine-in customers, but several take out orders were picked up during our stay. We only saw 3 female waitresses and 1 sushi chef in the restaurant. We placed our order with waitress # 1. The various dishes ordered were delivered to our table over the course of our meal; when the last item arrived (delivered by waitress # 2) it was not the “Sashimi Deluxe” platter we had ordered but instead it was the “Sushi Delight”, we informed her immediately and she returned it back to the sushi chef. Immediately he started yelling at the waitresses in his native language, but clearly and in English said the name of the platter and dropped a loud “F” word. We then saw him throw a piece of fish on the counter in a fit of anger. We immediately called the waitress and told to cancel the platter order and to bring the bill as we were done with our dinner. When she brought the bill I asked for the chef’s name, she nervously looked back into the direction of the sushi bar and shook her head indicating she could not give his name. On my way out I approached the chef and told him he should not address the female waitresses as he did, especially when there are customers present, he proceeded to saying that it was because she made a mistake.
The following day I contacted the restaurant to speak to a manager and/or owner, Allen the manager called me, I asked him if he was aware of an incident that occurred the night before. He said that he was not aware of anything that he was in the back kitchen that evening and was very tired that day and did not hear anything (which is impossible as the chef was extremely loud). Upon relating the events of the previous night to Allen, he proceeded to defend the chef and blaming the waitress because of the order mistake, the conversation with the owner was very similar. Both apologized but always coming back to the fact the chef was upset because of the mistake made by the waitress, but not acknowledging the actual problem is the chef who yelled, disrespected, and harassed the waitresses in the presence of customers.
We will not be returning to Bamboo Kitchen and Bar and hope management and ownership educate their chef to be respectful of staff and customers. Mistakes do happen, it is not an excuse for this inappropriate behavior.
12/04/2022 - Harry
Staff very helpful
Food delicious and as expected
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