This restaurant has been reported as permanently closed. Click here if it has reopened.
Monday:Closed
Tuesday:Closed
Wednesday:Closed
Thursday:Closed
Friday:Closed
Saturday:Closed
Sunday:Closed
Delivery
No
Payment
Accepts Credit Cards
Parking
Yes
Good for Kids
Attire
Casual
Alcohol
Reservations
Cuisines:
Desserts
Price Point
$
$ - Cheap Eats (Under $10)
$$ - Moderate ($11-$25)
$$$ - Expensive ($25-$50)
$$$$ - Very Pricey (Over $50)
WiFi
No
Outdoor Seats
*This restaurant has closed. If this restaurant is open or has reopened, just let us know.
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08/18/2009 - MenuPix User
I would have given one star if not for the fact that the food was good. We had the worst service I have ever experienced. (This is from a person who has worked as a waitress for 7 years and is highly tolerant of bad servers.)
The table shared the shrimp and leek fondue and we all enjoyed this dish. We also had the mushroom risotto which was creamy and yummy. I ordered clams with chorizo, and was very satisfied. Two of us ordered the onion soup which was the only dish I did not even remotely like. I actually found it to be inedible, and I am not a picky eater. It looked more like gravy and tasted extremely strong. It seemed like it had been sitting a very long time and too much water had evaporated.
The overall taste of the food was good the service, on the other hand, was a nightmare.
My 4 girlfriends and I arrived early for our reservation. Shortly after arriving another table was leaving. One of the women nicely approached the hostess to inform her that the server, Sean, was terribly rude to both her table and the table next to hers.
Of course Sean was our waiter. It is a BYOB, so we asked Sean to get us the bottles we had handed to the hostesses earlier. He was one glass short, but the hostess was already running for the 5th glass as we asked. It was recommended that we each order 3-4 dishes. We followed Sean's advice, shared the fondue and each ordered 3 dishes. This was too much food. I would recommend 2 personal dishes per person and maybe sharing a 3rd.
The meal went smoothly until we were finishing up our dinner. Sean asked us how everything was, and one of my friends mentioned we were disappointed with the soup. (Neither of us had eaten it.) We had no intention of making an issue since we were already full. Sean gave a perfectly reasonable explanation that it was not the typical onion soup, it is a brandy reduction. My friend responded in a nicely accepting his explanation and commenting that it didn’t say that on the menu.
It was like you flicked a switch. Sean became irate. He started yelling at us that we had an attitude since the moment we walked in. He claimed hostesses said we were rude to them outside. (We never spoke to them aside from telling them we were here and giving them our wine.) We explained it was his previous table complaining about him. His response to that was they had children, and this is not a restaurant where you can bring children. I found that comment strange, because Beach Haven is a family town and I can’t imagine restaurants turning away children.
He also asserted that the table next to us agreed with him saying we were rude to him all night. (I was sitting next to that table and could not hear anything they said, and highly doubt they heard any of the conversation until Sean started yelling. We asked them later and they had no idea what we were talking about.) He then threatened to throw us out of the restaurant. At that point he is just getting ridiculous. Who would throw out a table with a $300+ bill that had already finished eating?! Please do!
When my friend requested to see the manager, Sean said he was the manager. Then we requested to see the owner, and he said he was the owner. Now I’m pretty sure the manager part was true, but the owners’ names were on the front door and Sean’s name was not on that door. We pointed this out to him. Then suddenly just as quickly as he became this crazy person, he also flipped and said he would be willing to take the soups off the bill and give us free dessert. This is pretty surprising behavior, as most restaurants would not disagree with a customer so vehemently, then change their minds and not only remove the items in question, but also offer free dessert.
We did not accept the dessert and felt it was fair for them to remove the soups, as neither of us ate them.
After Sean left a bus girl was sent to check on us. She was very sweet and asked how everything was. We mentioned not liking Sean and she agreed with us on his very unpleasant demeanor. Later we spoke to the hostesses to apologize if we were rude and ask for the owners’ numbers. (They had no idea what Sean was referring to when he said we were rude to them while waiting.) They also wanted to know what had happened. Sean immediately came over, said the conversation was over since he was the manager, and proceeded to guard the hostess stand so that they couldn’t speak to us.
Overall this was the most unbelievable restaurant experience that both my friends and I have ever had. Honestly if I wouldn’t be surprised if someone told me that he was a relative of the owners and/or if something else was going on with him because I see no other reason why anyone would hire such an abusive person to mange their restaurant. I also feel very sorry for the bus girls and hostesses that work there as they were very sweet, nice girls that seem to be regularly subjected to verbal harassment from Sean.
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