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Delivery
Yes
Payment
Credit Cards Accepted
Parking
Parking Lot
Good for Kids
Attire
Casual
Alcohol
No
Reservations
Cuisines:
Turkish,
Mediterranean,
Soups
Price Point
$
$ - Cheap Eats (Under $10)
$$ - Moderate ($11-$25)
$$$ - Expensive ($25-$50)
$$$$ - Very Pricey (Over $50)
WiFi
No
Outdoor Seats
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04/11/2022 - John
**** VERY HONEST AND FAIR REVIEW OF A BAD RATING FROM A DIETITIAN, PLEASE CONSIDER READING****
Overall: 2.25
We came here for my birthday (today). We definitely could have very much enjoyed the flavors of Turkish cuisine if we didn't experience such terrible and aggressive customer service. They really had a lack of understanding of how to cater to people so I had to use distress management on the owner for him to understand why he was in the wrong. Hakrim (owner), if you are reading this, I accept your apology, but you need to talk to your servers.
Food: 4/5
The food was actually pretty great tasting. We ordered the Appetizer platter, the calamari, and the Sultan Plate. The appetizer platter is great! The hummus and dips had great flavors, and the chips that came with them were addicting. They also provided free bread that smelled and tasted like it just came out of the oven. However, this came out 30 minutes after ordering, and we ordered the entree as people usually do after the appetizer (hold on to your seat because this is important).
The calamari came in 15 minutes later. Not the best calamari I've had. That was the only reason why it wasn't a perfect 5 for food. It was very oily and rubbery due to being overcooked.
50 minutes AFTER the calamari came out, the Sultan platter came. It was very flamboyant. Definitely a great shareable piece with style for a price of $150. It would have been a fun try. And yes, I did try to have the food even though I lost my appetite because I was looking forward to it.
Price: 2/5
Most of the food costs are definitely going into the ambiance and the costs of the actual place. However, it is on par with many turkish/Mediterranean/middle eastern places in the area. So, the prices are fair.
Service: 1/5
As Hakrim put it, "we're a fine dining restaurant, not everything is going to come out fast." But Mr. Hakrim, I've been to multiple fine dining restaurants, and not once did I have to wait more than 5 minutes for a server to come up to me to even check up on me. We experienced the tables around us getting checked on every 10 minutes and one server told the table to our left that "it will take a little longer for the food." No one came to us at all and that table sat down 20 minutes after us, so they were checked on twice.
We were upset because 1) if we didn't call our server to us, he would've continued to make eye contact with me and look the other way, 2) we would've had to wait more than 20 minutes to get our order, 3) your server literally said "this table is insane, I'm not going to serve them anymore."
We asked how long our food was going to be because we were waiting 50 minutes for our food. You told us "it will come out in 30 seconds." Which it did, but after waiting for a while, we wanted to pay for our food and leave. Then your server blatantly said "I don't want to serve them anymore they're annoying." (I emphasize this in ENGLISH) Because your major concern was he said it in English, and you would've been okay with it if he cursed us out in any other language.
Then you yelled at us, "if you want to take my money, then go." We wanted to pay for our food as seen in the videos. But you decided to take on aggression and ignore our concerns. Again we wanted to pay for our food. We were giving you the meal + 20% tip.
Thank you for taking the time to discuss this matter with us, afterward when you were able to calm yourself down. Again, I accept your apology, but the actions of you and your servers were downright disrespectful.
Ambiance: 2/5
It is actually a pretty nice restaurant. Everything is very clean. They have a huge space where you can cater a very large party and definitely enjoy yourself without other people around you.
Check out my Instagram @TheAsianLifeofaDietitian on instagram for the videos.
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