Delivery
No
Payment
Credit Cards Accepted
Parking
Yes
Good for Kids
Yes
Attire
Casual
Alcohol
No
Reservations
Yes
Cuisines:
American New,
Cafe
Price Point
$$
$ - Cheap Eats (Under $10)
$$ - Moderate ($11-$25)
$$$ - Expensive ($25-$50)
$$$$ - Very Pricey (Over $50)
WiFi
No
Outdoor Seats
Yes
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11/01/2015 - Brian
Since Just Janice Cafe closed a few months ago, our new Sunday brunch designation became Cafe Amici (Ho-Ho-Kus). The outside seating, menu choices, service, and food quality have all been very enjoyable....until today. We arrived around 11:30AM to find the restaurant very quiet, with only 3 other tables filled. We ordered quickly, and the waitress, Heather, commented that she loves when tables know exactly what they want. About 15 minutes later only one of our meals came out. Heather said the other would be out in just a minute. Just a minute turned into just 15 minutes. I finished my entire meal and my partner's meal still hadn't arrived. We had to ask her again to check on the status...mind you the restaurant was at less than 50% capacity. The second plate was finally brought out, with no explanation or apology. The meal was tasty, as it usually is, but we were very disappointed at the pompous, cafe-free attitude exuded by our waitress. When it came time to get the check, both meals were still listed.
We always, always, always tip 20%+ tip and certainly don't look for handouts, but given the fact that we had become regular customers, and that my partner's dish came out 15 minutes later, I figured the waitress would have done the right thing by removing one of the meals. Not so much, though. When we told her it would have been appropriate to do so, she said she'd check with her manager. Upon her return, she said "the best I can do is a 10% discount". Not only was her attitude piss poor, but the fact that the manager didn't waive the meal (or come over to apologize) speaks VERY loudly about this restaurant's desire to please its [repeat] customers.
I strongly suggest avoiding this eatery. Just Janice should be reopening its doors very soon, and there is always the Ho-Ho-Kus Inn for a great meal. Based on other reviews, we're not the first to experience very poor service here.
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