Delivery
Yes
Payment
Credit Cards Accepted
Parking
Parking Lot
Good for Kids
Yes
Attire
Casual
Alcohol
No
Reservations
Yes
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03/16/2014 - Tariq Mohamed
I had a bad experience with "South Bound Brook" store - We ordered 6 orders FOUR on the table and TWO to go. TWO from the orders on the table were gyro mix platter ($8.99) and one of them was ordered spicy and the other not. The waitress was asked before she delivers the plates specifically about which one is spicy, yet she delivered the wrong plates and after eating for a couple of minutes your clients discovered that they have the wrong plates. I complained to her, she left us for 15 minutes and then she pointed to the owner without even speaking to us. The owner did not come to our table to solve our problem. He just ignore us. I went to him and complained about the issue. He was aware of the problem and he said that it is the waitress mistake and he has no solution for the problem and he suggest to switch the plates after each one started to eat from them for couple of minutes. From a hygiene point of view, you do not east from the saliva of another person. From a customer service point of view. Customer is right and he should be granted his wish of TWO new plates and this time right. I told him that I want to leave and will take only the FOUR orders and return the TWO wrong plates. The waitress returned the TWO wrong plates and the owner charged me for the SIX orders including the TWO returned wrong plates. I did not know that except after signing the credit card slip. I complained to him but he told me that he will not return my money to me. THIS IS THE LAST TIME TO EAT AT THAT BRANCH AND EVERYONE I MEET IN OUR COMMUNITY WILL TELL THEM ABOUT THAT OWNER THAT TOOK OUR MONEY WITHOUT OUR CONSENT EVEN HE ADMITS IT WAS THE WAITRESS MISTAKE!!!!!
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