Delivery
No
Payment
Cash Only
Parking
Yes
Good for Kids
Yes
Attire
Casual
Alcohol
No
Reservations
No
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03/31/2024 - MenuPix User
10/08/2020 - MenuPix User
I recently found out I'm pregnant and it was midterms this week so I wasn't going to have time or energy to cook for my son and I.
I've gotten to-go orders from them once before so it seemed like a good option.
My only purpose for writing a review (which I rarely do) is because of the very nasty interaction with Dennis.
When I got home, I opened the bags that didn't contain the meat and the containers with sides had very tiny portions but cheaper fillers such as fries and coleslaw took up the predominance of the container.
The BBQ sauce containers had about a drop of sauce in them and they didn't put our drinks I paid for in the bags.
I called over to the Outpost and asked to speak to a manager, I was informed that there are no bosses but they would get someone for me.
The man who got on the phone (he identified himself as Dennis) had a mellow tone until I told him that I was calling because the portion size of my "sides" was stingy.
He started snapping with a raised voice saying, " I don't know what that means! What is it you're trying to say?! ".
I replied that I just paid over $80 ($82.45 to be specific) and the portion size was ridiculously small.
Dennis began yelling into the phone, speaking over me saying, "What are you even talking about?! We put the same size serving in every order! 4oz!! They're 4oz servings! It's the same for anyone! "
I finally interjected through the yelling and said, "Dennis, it's ok to say you didn't know. It's ok to say you messed up."
He was quiet then simply said, "ok".
Dennis, if you're going to be interacting with people outside of your area, adopting some decorum would be wise.
I notice alot of your friends and regulars have posted reviews to your benefit and that's lovely, however, you should learn how to interact with people who aren't saying what you want to hear.
It goes a long way.
Your food is decent but that whole interaction in addition to the amount of money I spent only to contend with that mess was a turn off.
Then again, when you came out to greet "Patty" at the window and the family at the table, you breezed right past my son and I and I realized that there wasn't any warm and fuzzy towards people who look like us.
I'm sure you'll thrive based on the little town you're in.
09/20/2020 - Rich & Marta
Wonderful meal. Had the full rack of ribs and the combo, chicken & brisket. Nice, not slathered in bb sauce, just good smokey flavor. Sides ('slaw, beans, potato salad, & corn bread) were delightful as well.
Good job folks, keep it up.
We will be repeat customers.
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