Delivery
No
Payment
Credit Cards Accepted
Parking
Parking Lot
Good for Kids
Yes
Attire
Casual
Alcohol
Beer and Wine
Reservations
Yes
Cuisines:
Chinese
Price Point
$$
$ - Cheap Eats (Under $10)
$$ - Moderate ($11-$25)
$$$ - Expensive ($25-$50)
$$$$ - Very Pricey (Over $50)
WiFi
No
Outdoor Seats
No
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02/20/2024 - MenuPix User
10/25/2022 - Kathy
My husband & I went to eT on 10- 21, we've been waiting awhile for them to open back up, was very disappointed, had to pay before eating, then told us they were putting fresh food out, that didn't happen, it was terrible, hate to say it but I won't go back after paying that price to eat leftover food from lunch & I use to really love Mai Tai..
01/05/2022 - Tony Shaw
I ordered food for my parents on Christmas day because my father was very sick and they weren't able to get out. Obviously, they suspected covid but couldn't be tested until Monday morning. I ordered them a ham fried rice and a house lo mein around 3:00 pm. It was finally delivered at 5:00 pm. It was Christmas so no complaint. However, I got a text from my dad who rarely ever complains and he texted me:
"Tony I know you paid good money for this food but the food is the absolute worst I have ever seen. The rice is literally like half-cooked and warmed up from yesterday. We literally can’t eat it. The Lo Mein is not as bad but it definitely is the worst we have ever had there."
I reached back out to see what could be done and they said they would send something else out so he texted:
"Maybe some chicken teriyaki and sweet and sour chicken. Maybe we will try their meat"
She agreed and said it would go out... that was at 5:30. I called her back at 8:00 pm because the food had still not got there and they were very hungry. My parents are in their 60s and the sickness had them very weak. I asked the lady when it would be sent out and she said I don't know we are busy... I told her the original order was at 3 and the remake was at 5:30 and it's now 8 ... do you have any idea? She said maybe 9 pm ... that was just too long so I told the lady don't worry about it and that she would refund my money to me and I should see it in a couple of days.
Fast forward to today ... January the 5th ... 12 days later ... still no refund ...
I went in today and Talked to the owner Lin. He called her on the phone ... she had never refunded my money! So she tells him to tell me that she would give me $30 of the 43.69 they owed me ... What? Why? She said well the other money is "labor cost" ... I said wait ... you never said anything about this before and I had to drive all the way in here after you never refunded my money and that isn't acceptable to me. How about that additional 13.69 is my delivery fee for having to drive all the way out here and get my refund that was never submitted.
She told him she wanted to talk to me ... She told me that she would give me $30 because the other money was for labor but if i wanted a full refund she would give it to me but don't ever come back. !!! What?? I just said give me my money.
So I asked Lin ... can I have your name ... he gave it to me ... I asked can I have her name? He asked why? I asked if she was the owner (Thinking it might have been Tony Chow's wife) or was she a manager ... he said she just works here ... I asked him ... so you are the owner and you let your employee disrespect your customer that way? I was blown away.
This is the last time I will ever give that place my money. They have gone downhill starting a couple of years ago. I know plenty of businesses they owe money to and refuse to pay for services. This place is not honest and at this point just living off the name that has built credibility over the years ... literally told me never to come back over 13.69 for labor. Wow! I am still floored and disgusted.
07/29/2021 - MenuPix User
Good good and service
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