Delivery
No
Payment
Credit Cards Accepted
Parking
Yes
Good for Kids
Attire
Casual
Alcohol
No
Reservations
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03/23/2024 - MenuPix User
01/05/2024 - MenuPix User
09/05/2023 - Sam
Could not be a worse company.
We hired Tom and Blue Ridge Hospitality Group for our wedding in June 2023. Highlights include 1)they used a trailer that was not for catering so when they showed up the food was spilled everywhere and GUESTS had to help them clean up and try prepare enough to serve the wedding 2) wedding got delayed over an hour and half as result 3) we (wedding couple) had to miss dinner as a result of the delay and having to leave for photos before sunset 4) since food spilled we didn’t have all the food 5) Tom forgot cups, napkins, plates which then ruined our cocktail hour because of not having cups for drinks and we had to serve dinner on stuff purchased down the street that mismatched because they didn’t have enough for all of us last minute 6) untrained bartenders couldn’t even open a bottle of wine let alone make a mixed drink 7) coffee bar was never brought (was extra cost tho) 8) not all appetizers were not served at the cocktail hour because of the delay 9) food was terribly cooked and had multiple guests comment on the poor taste and display 10) Tom admitted and apologized for all the mistakes saying that the person responsible was fired 11) Tom agreed to a refund and then lied about paying it back 12) Tom forced us to dispute the charges with the credit card company 13) we paid extra for additional services that were never provided like upgraded silverware and plating, coffee bar, appetizers that weren’t served and many more. I cannot stress enough to use a different caterer, I have even read other reviews of Tom agreeing to a refund and then going silent and never paying so the other clients had to file a credit card dispute as well. We are still fighting for our agreed upon refund and are having to resort to the credit card disputes and hiring an attorney. Tom has agreed to pay a refund (even have this in writing) and said it was sent or agreed to send at a certain time and then all three times either lied about sending it or went quiet and stopped responding. In the last attempt he tried scare us by including a lawyer to force us to sign an agreement stating that we couldn’t leave a review.
06/05/2023 - Lorraine
This is about Blue Ridge Hospitality Group run out of this place. We had a food tasting with Tom from Blue Ridge mountain Hospitality to see if we wanted to use them to cater wedding. He made us put a sizable deposit down before free tasting held there - red flag for future reference- and when we let him know on the night of the tasting that the food was not good he said he returned money to credit card which he did not. We had to go through credit card company to get money back - fortunately we insisted on a clear contract which he had not originally provided - as Tom would not take our calls once he figured out what it was about after the first call and he lied on the only call he did pick up on. Be very wary when dealing with him or better yet go with someone reputable- we tried to cut corners on catering cost and he offered what appeared to be a good deal. Expensive lesson learned; the Eagle would do well to get rid of him he is dishonest
02/07/2023 - MenuPix User
Great food
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