Restaurant Details
Delivery
No
Payment
Credit Cards Accepted
Parking
Parking Lot
Good for Kids
Yes
Attire
Casual
Alcohol
Beer and Wine
Reservations
No
Delivery
No
Payment
Credit Cards Accepted
Parking
Parking Lot
Good for Kids
Yes
Attire
Casual
Alcohol
Beer and Wine
Reservations
No
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12/14/2022 - Laguna
12/13/022 早上我的經理交代:「中午訂便當,大家可以在公司一起用餐。」
由於上次在弘城餐館訂餐覺得口味不錯,因此11點05分時,打電話至櫃臺訂餐。
訂餐中被告知:「今天沒有清蒸游水魚,其他魚好嗎?」,我回覆「清蒸魚可以」。
11:30分,經理去取餐,回來之後,我查看帳單嚇了一跳,其中一個清蒸魚的便當要價75.6美刀,於是立刻帶著便當與發票回弘城餐館,詢問是否計帳有問題?
唯弘城人員回答,魚是游水海魚,是多寶魚(發票未註明),ㄧ磅要37刀,二刀共計75.6刀。
今天的問題不在於魚ㄧ磅多少錢,重點是:顧客點一個10多刀的便當,餐館沒有,推薦其他魚時,是否應該先告知價碼,不是結帳時再告知高價,顧客詢問價錢是否算錯時,又告知:這魚就是這麼貴。
我想我們不是吃不起,只是吃的很窩囊,希望弘城餐館做生意能夠嚴謹一點,大家以後對弘城訂餐也要注意,免得爾後還有類似事件重演!
12/13/022 my manager told me in the morning: 「order lunch at noon, and everyone will have lunch at the company. 」
Since I ordered food at China Garden last time, I thought it tasted good, so at 11:05, I called the front desk to order food.
When ordering, I was told: "There is no Steamed Fresh Tilapia today, how about other fish?", I replied "Steamed fish is fine"
At 11:30, my manager went to pick up the meal. When I came back, I checked the bill and I was shocked. One of the steamed fish was priced at US$75.6. I took the dish and invoice back to China Garden at once. However China Garden just replied that the fish is a swimming sea fish, Turbot (not specified in the invoice), and it costs 37 dollars per pound, and the total of it is $75.6.
I think today's question is not about how much a pound of fish is, but the key point is: when a customer orders a lunch box worth about $10 plus, but the restaurant doesn't have it, when recommending other fish, should they inform the price first, instead of telling the high price at the checkout.
Especially when the customer asks whether the price is wrong, and was told: This fish is so expensive.
I don't think we can't afford it, it's just that we eat very unhappy. I hope China Garden can do business more seriously. Everyone should be careful with China Garden in the future, so as to avoid similar incidents from happening again in the future!