Delivery
No
Payment
Credit Cards Accepted
Parking
Yes
Good for Kids
Yes
Attire
Casual
Alcohol
Reservations
No
www.facebook.com/subway
06/16/2020 - T
DO NOT use their app, or expect customer service.
I placed an order (5/30/20) online and the order went through twice - I was charged twice. The store very responsibly called me to verify and I did not receive both orders. As a manager was not in the store, they were unable to refund the duplicate order. I was told that on Monday or Tuesday a district manager would call me back to take care of the issue. This did not happen.
Over the last two weeks, I have attempted contact repeatedly via email, messenger(s,) FB, Instagram, Twitter, the online customer service portal, and even tracking down a corporate voicemail box. Over TWO WEEKS of this! I would very much like to get the second charge back, as I did not order it, nor did I receive the food. You took my money, but did not provide goods in return - then have actively avoided responding to any of my many attempts.
As a customer, I have gone above and beyond attempting to get any form of response. Anything.
What kind of company forces it's customers to go to these lengths? I'm utterly appalled.
See all restaurants in Albany
See All Photos
