Reviews for Red Lobster

10/02/2023 - MenuPix User
Red Lobster Nepean - A Highly Disappointing Visit!
On the 23rd of September 2023, my family and I visited Red Lobster Nepean, a place we've frequented for three decades. Unfortunately, this time around, our experience was nothing short of abysmal.
Our ordeal began when we requested a booth upon arrival at the front desk. The short individual manning the desk, who happened to be rather curt, informed us it would take approximately 20 minutes. After waiting for 30 minutes, I inquired again, only to receive a discourteous response. He said, "If you're dissatisfied, speak to the manager."
After an excruciating 60-minute wait, we were finally summoned. A petite, blonde-haired woman escorted us to our table, which was inexplicably situated in the middle of the restaurant rather than the booth we had initially requested. Oddly enough, there were approximately five unoccupied booths nearby, but we were told they were already reserved. Eventually, the manager intervened and seated us at an actual booth.
However, our woes did not end there. Despite patiently waiting for 30 minutes at our booth, no servers came to attend to us. Fed up with the hour and a half-long wait, we made the difficult decision to leave.
After three decades of patronage, this was unequivocally the worst dining experience we've encountered at Red Lobster Nepean. I have no intention of returning to this establishment, given the unprofessional conduct of the front desk attendant, the inexperienced trainee, and the bizarre behavior of the staff upon our departure. It was truly disheartening.