Reviews for My Second Home Restaurant

06/05/2024 - Nikita N.
LOVE IT!!!!

12/04/2020 - Beck
Love their food. So good!

11/17/2015 - Pierre
Well tonight our order was wrong. We know this can happen. We are foodies and like takeout. No biggie! So we call back because we got a fried rice instead of a lo mein. The older lady (I believe its the owner) tells me its going to be $2 more to get the lo mein. I then as why since there was a mistake and I never ordered the fried rice and she states $2 to keep the fried rice. After asking, she informs me that if I return the fried rice there is no extra charge for the lo mein. So I decide to ask her what she does with the fried rice if I give it back and the lady states " trow it away". Well why then shouldn't I keep it since a mistake was made? Most restaurants don't ask you to return food that was already delivered. I guess it could be a way of deterring people that might do this for extra food but I have ordered here numerous times and seldom even claim the free fried rice when my order was over a certain amount, "if you pay cash..." (does CRA want to chime in here). I again inform her that I don't want fried rice. She states that it's restaurant policy to get the food back or charge for it. I tell her its a preposterous policy and that they shouldn't try to charge your customers for their mistakes and should have offered the exchange before telling me it would be $2 dollars more. She turns around and tells me it will be $3 dollars to keep my fried rice and never to call the restaurant back.... I am completely speechless. Not only am I completely angry at the fact that I was made to feel like this was somehow my fault, knowing that food goes back there to be "thrown away" creeps me out. I wouldn't trust the buffet... I will never call this place again. Too bad cause most of the staff except the older lady are all kind people. Disguising and not a way to do business.