Reviews for Regency Palace Family Restaurant

04/04/2024 - MenuPix User

04/15/2022 - MenuPix User
This used to be our go to for chinese food in the city. Always fresh and worth the price as they are almost the most expensive in the city. Last nights order changed that and the food quality was horrible. To start off they started the take out order with informing us that the menu prices have went up. This was disheartening as it was already expensive food to order but we still continued to order as it always has been worth the price.
The dry ribs were overcooked, tough, and splintered from a bad butcher job.
The sweet and sour bone in ribs were FULL of splinter that my daughter almost swallowed.
The chicken balls and breaded shrimp were overcooked, completely saturated by grease and also so dark in color resulting from oil not being changed in who knows how long.
These items were about $70 of our $102 meal. The other itmes we ordered we made fresh and tasted good.
We called Regency to complain and and also advised on how often we order from them. We offered to pay for the items that we edible and wanted a refund on the items that were not and ultimately going to end up in the trash. After numerous excuses and them telling us nothing has changed in their food quality, and basically dismissing the fact that we were loyal customers of theirs, they refused the refund.
We will never eat here again as this may have been a terrible experience this time we have also noticed in the last couple previous orders from them that their food quality isn't as good as it is used to. Clearly, they also don't care about having loyal customers.