Reviews for A & W All-American Food

04/03/2024 - Steve
After waiting almost 15 minutes and having 5 people served before me (I inquired at one point and was told my food would be shortly before Parachand turned his back on me and served someone else their food who ordered after me). Simple customer service of "sorry sir we are just waiting on the burger" or something would do wonders. I know it was the burgers because the onion rings were cold.

When we finally got our food we noticed we received one fries and one onion rings. I mentioned to Parachand that we ordered two onion rings and he looked and me and said no I ordered fries and my wife ordered onion rings. My wife said no we both ordered onion rings. Again we were told we are wrong. Obviously we will get no where so we left with the food since obviously your staff decides to serve out what they want regardless of what the customer ordered.

This was absolutely terrible customer service and a fine example of how a customer does not matter to A & W.

Thanks but no thanks to A & W!