Reviews for Old Spaghetti Factory

04/15/2024 - MenuPix User

02/16/2024 - MenuPix User

02/01/2024 - MenuPix User

12/13/2023 - MenuPix User

06/06/2015 - Mage
My husband and I got banned for life for complaining about the quality of the food. We ordered the Bam Bam Shrimp and Crispy Mozzarella Triangles which tasted like they had come out of a frozen package. After taking two bites, we complained to the manager about the quality of the food in disgust. This is when we were told that we were banned for life from the establishment. When asked for the reason why, we were told point blank that the reason we were being banned was because we had complained about the food. Even after offering to pay for the bread we had eaten (which was delicious and plentiful) we were told that our money would not be accepted and to leave immediately. Talk about unacceptably petty behaviour. Both my husband and I present in an alternative fashion and the feeling of being judged for it was palpable and part of the motivation for banning is was almost certainly the fact that we are 'undesirable clientele'.

To speak of the positives of the experience, not only was the bread very good but our waiter was incredibly helpful and got the manager for us immediately. Our complaint is, specifically, with the manager and the food quality.

Even were we not banned for life, my husband and I would never eat at this place again. We were treated poorly, the food was terrible and apparently if you complain you run the risk of being banned for life. The worst restaurant experience I have ever had.