Reviews for Marinos Pizzeria & Sports Bar

04/11/2013 - Alex
So, let me start off by saying this was probably the WORST service ive ever experienced as a new customer. I am completely appalled at how they treated me. The delivery time was quick, but when it arrived i found that one of the two panzerotti´s was extremely small! I was the one who paid for the majority of the order as my little brother was having the other one. His was fine, it was how they should be. but upon cutting it open i discovered mine had only about a handful of topping and was about 65% crust.

Having not eaten for many hours i was infuriated because i know that they are normally much bigger, and im not normally one to complain. But this was just completely un-acceptable. So i ended up calling Marinos and was greeted with a very rude employee that pretty much told me that i was a liar and my complaint is not valid. She then told me to speak to the manager tommorow.

When i called the next day i was thankfully greeted with someone who was more understanding but the manager was still not in so i ended up being transfered to yet another rude employee telling me that my complaint is not valid!! Is this how you really want to treat new customers? In the end i was offered no compensation, very sad. I wish i had kept arguing but i felt this was a better method to vent. Its very unfortunate that i was treated like this when they`re pizza is normally very good.