Reviews for Golden Maki

04/05/2024 - MenuPix User

03/04/2014 - CAB
We use to be regulars, going at least once, sometimes twice a week for lunch with our big family of 8 people but will never return. Be warned! We became vegetarians and I requested a very simple change on one of the rolls - sweet potato instead of shrimp - and was flat out told absolutely would not do it. There menu is EXTREMELY limited for vegetarian options and I explained it was my favourite roll. We left when they said no. We have since tried several other sushi restaurants and NONE have ever had a problem with substituting out veggie for fish, and were always kind and warm in doing so. Today we were in a rush and decided to give Golden Maki another try. Again I asked for a simple substitution on the green dragon roll - sweet potato tempura instead of shrimp tempura and was again told absolutely not. The woman was completely unreasonable and said absolutely no substitutions, no matter the food restrictions. I was flabbergasted and asked to speak to the owner - I could not believe the way this woman was talking to me - at which point she told me she was the owner. I will never return. Anyone who cannot do something so ridiculously simple for their clients obviously knows nothing about business. In reading other online reviews I can see I'm not the only one who has had this type of experience. I'm absolutely shocked that she turned away our $4000 a year in business just because she wouldn't substitute in a cheaper ingredient on a made per order menu item.