Reviews for Villa Italia

04/19/2024 - Angela M.
good food and service

05/09/2021 - MenuPix User
During my visit at Villa Italia the wait and operation procedures for handling clients with orders pre made in advance and those clients coming in were mismanaged and incompetent in consideration of COVID restrictions. The store was packed and the manager or owner I assume because she was the only one not in attire had allowed a customer to skip more than 20 people for an order per made and then claim she was unaware of the process when the tickets are at the front and a number sign is above behind the counter. Their cakes taste great, however the experience was Risky for those concerned about close proximity of others in small spaces and fairness for all clients and not being exclusive to particular clients. They need to improve their processing of clients with pre orders and walk ins. Especially on holidays where you receive an abundance of people it is no surprise be prepared. 5p's prior planning prevents poor performance. You guys performed poorly on 5/8 at 12:00pm. Please improve your service process and I'll improve my review rating. I have hope for your guys. Sincerely.