Reviews for Parkside Grill & Lounge

04/02/2024 - MenuPix User

08/01/2013 - John Deere
CREDIT CARD MACHINE ISSUES

Went to Parkside Grill today with a couple of coworkers for lunch. Any other time we have had really good service. We ordered our food which I ordered a soup with their wings as my meal. Was kind of expecting my soup first but it came out the same time as the rest of the food.
The food was good and our waitress was very polite and efficient with refilling drinks etc.

The biggest problem was when she brought our bills she informed us then that the credit card machine wasn't working. We were more than welcome to use their ATM to get cash (a $2.25 fee for their machine). I only had a credit card to pay with and informed her of that. She tried to run my card but the system was still down. She commented that the system hasn't been working since they tried to run the first card earlier. So this was something that they knew before we ordered!!

She came back and said that she could write down my card info on a post it note and they would run the charge later. REALLY!! Who in their right mind these days is just going to let someone write down their credit info?!?
I asked to speak to the manager. She went to the back and rather than the manager coming to the table to talk she asked me to follow her to his office.

The Manager was extremely rude and said that it's not their fault the system is down. (Yes it is!! They have backup lines for this exact reason. Connect it to a phone line. Get a dedicated DSL line.) I told him that the waitress could have informed us of the system being down before we ordered. We could have gone elsewhere or went to the bank to get money without getting charged an extra $2.25 for using their ATM. He gave me a rude look, snatched the bill out of my hand and shut the door to his office in my face!!!
(Oh yeah and he was on the phone with someone the whole time we were having the conversation. REDICULOUS - Didn't even have the courtesy to hang up or put someone on hold.

I spoke to the bartender before I left. She stated that the line being down was not under their control. I said that I understood that, but knowing that it was down before the customer orders is something that should have been communicated. They were hoping it would come back up which I understand, but they still need to communicate that.

On top of that this was the 3rd time in the last 5 visits that their credit card machine has been down!!

Not sure if Parkside Bar and Grill will be visited for a long time. I work just a few blocks away in a building of about 650 people.
BAD MOVE PARKSIDE - BAD MOVE!!!

08/19/2011 - Darien Nordeen
The best wings I've ever had in the Quad Cities