Reviews for Luigi and Sons

04/23/2022 - MenuPix User
Eggplant delicious, grouper Marsala mmmmm
The best, chicken my fav

08/04/2021 - Jasmine
I am very disappointed in Luigi & Son in Rock Hill, SC. I ordered 7 Chicken Alfredo dinner plates for my family and paid $123.09. This was my very first time ordering Chicken Alfredo from them and it was extremely dry, lack seasoning and barely had any chicken on the plates. Before placing my order, I specifically requested for the Chicken Alfredo to be saucy. The server said with an attitude ,said she can tell them less noodles and more sauce. Then I told her that it’s not that I don’t want a lot of noddles I just want enough sauce to cover the noddles. Then she said well you would have to pay $5 per pint of extra sauce so how many do you want? Then I told her that I didn’t want to pay for any additional sauce, especially after purchasing 7 plates. I also advised this was my first time ordering Chicken Alfredo from them so I honestly didn’t know whether the Alfredo was saucy or dry. Then she advised that it would be saucy. I also requested that 3 out of the 7 salads to not have olives. After getting the salads, none of the salads had olives. I requested that the food be ready by 5:00pm to get it after work. I arrived about 5:30pm and when I looked at one of the plates, I didn’t see any sauce. I asked one of the server if the sauce was on the bottom and she said yes so I left I thought everything was ok. Once I got home, I gave my family their plates and after tasting it, everyone felt it was dry and tasteless. I called the manager to tell her about our experience and she said I should’ve asked for the sauce on the side because the noddles absorbs the sauce. But how would I have known to ask for the sauce on the side if this is my first time ordering their Chicken Alfredo and the server on the phone when placing on order didn’t suggest it after I told her this was my first time and that I wanted it saucy. I make Chicken Alfredo all the time at home from scratch and the noddles doesn’t absorb the sauce hours later. The only way that will happen is if it it wasn’t that much sauce to begin with. The resolution the manager provided was that the next time I order she will give me 1 free sauce after I have paid and received 7 dry Chicken Alfredo dinners. I’ve never ate at any restaurant, and felt like I didn’t get a resolution we both could agree with. I’m very disappointed and will not be back. Poor customer service and money wasted.

05/26/2021 - Bond
Great