Reviews for Applebee's Neighborhood Grill

12/21/2023 - MenuPix User

04/25/2022 - MenuPix User
If I could give zero stars I would! It had been quite some time since I had food from an Applebee's. I had noticed on their menu a broccoli fettuccine Alfredo dish. This sounded good. I decided to order it online directly from their website for pickup from their store. The online ordering process was okay, not the easiest but not the worst. Their website has some rendering issues on mobile especially for the CVV field when trying to make payment. The order was placed, and I was told to arrive in 15-25 minutes. I arrived 5 minutes prior to the earliest delivery time.

I checked in at the front door with the host stand. The employee told me that I had to walk to the other side of the store to the other register in order to pick up my takeout order that had already been paid for. Looking around the restaurant, there were only three other tables with guests. This was not a busy time and seemed like a poor customer experience for me. Nonetheless, I walked across the store to stand near the other cash register. I waited for a few minutes before someone came out and asked me who I was, what I wanted, and if my takeout order had already been paid for. I shared the details and they handed me my order in a bag. Overall, the reception from the staff was poor, unenthusiastic, and generally dispassionate and uncaring. This was further reflected in the dirty dishes stacked all over the bar and near the second register that I had to go to. These are further signs of a restaurant in decline.

I drove home, which only took a couple of minutes since I live nearby. That is when I opened the food to try it. Sadly, silverware was requested for the takeout order, and it was NOT included with the food in the bag. The meal continued to go downhill from here. The breadstick tasted like it was freezer burnt prior to being overcooked and dried out. It had no moisture and there was no butter or oil topping on it like advertised. The fettuccine was cold, sticky, overcooked, and had a glue-like consistency. The Alfredo sauce was almost like paste and had no flavor. It was not obvious that there was Parmesan cheese added to the pasta like advertised. If there was, it was in such a small amount that it could not be recognized. The chicken was bone dry, beyond over cooked, and tasted just like charcoal briquets. So much so that is all that you tasted in the pasta. The only thing in the pasta that had a decent flavor and seems to be correctly cooked was the broccoli.

Overall, this was not worth the nearly $20 for the pasta dish or the time it took to get the food. This was an extreme disappointment! I will NOT return to an Applebee's for an exceptionally long time. There was definitely no eatin' good in the neighborhood here today...