Reviews for Lucerne Inn

04/04/2024 - MenuPix User

03/25/2024 - MenuPix User

12/29/2023 - MenuPix User

12/19/2023 - MenuPix User

12/18/2023 - MenuPix User

01/01/2009 - MenuPix User
We bought a very expensive package deal as an anniversary / new year present for ourselves on December 31, 2008. The package was for an executive suite, dinner, entertainment, brunch the following day, etc. Basically an excellent way to sample most of what this beautiful hotel has to offer.

We arrived on time to our dinner reservations and were left standing by the front desk and coat rack for twenty-five minutes, never once did anyone tell us we could have a seat in the lounge. The dining room was so cold and drafty we never could take our jackets off. The service was SLOW, it took over two hours to complete the meal and that was with us taking the deserts to go! The menu you get at the 'special package meals' is significantly smaller than what is offered on the website, also several of the entrees listed were unavailable by the time we got there. The steak was, without any doubt or exaggeration, the worst steak I have ever seen. You could get a better steak at Denny's. The Drinks were overpriced, the atmosphere was extremely loud, louder than most local sports bars.

After dinner we realized the true scope of the lies we were told at the time we booked the room. The 'executive suite' turned out to be a plain room with paper thin walls on the third floor with no elevator. You park out back by the utility shop too, at least that's where we were told to park. The noise from the entertainment downstairs was unbelievably loud and you could easily hear every word of conversation from nearby rooms. The bed was very poor, the accommodations were new but not special by any means, not for what you pay. Any room in the local Hampton Inn has more character than this place. Let me go back a minute to make sure you understand the noise level in these rooms.... We were told when making the reservations that we would be able to hear the entertainment. That went beyond understatement straight to boldface lie. Conversation, sleep, or watching TV is nearly impossible in the rooms when there is 'entertainment' going on.

When we ventured into the 'entertainment' area we encountered a wet bar with lots of alcohol being served and partying going on. Not a surprise for New Years with the exception that there was a three year old kid running around! The DJ was pretty good and the partiers who had apparently not been bothered by spending WAY TOO MUCH for what they were getting seemed to be enjoying themselves. We managed to get to sleep some time after 2am when the last of the drunken partiers finished fighting and yelling at her husband and apparently passed out.

The following morning we decided to skip the third round of pain and just leave without spending another frigid hour or two at their brunch. The folks at the front desk lied and acted as if we were crazy when we explained what we thought of the place, they were not accommodating about refunding us for our troubles either. Hopefully readers of this review will heed our warning and not make the same mistake we did. This place is not worth the money they charge for the rooms or the meals.