Reviews for Umi Japanese Steak House

04/26/2024 - Kailee C.
I had an amazing time celebrating my granddaughter's 10th birthday at a Hibachi restaurant for her first time. The atmosphere was welcoming, the service was attentive, and the sushi was fresh and tasty. The chef made the birthday girl feel special, and we enjoyed watching him prepare the delicious and generous servings of hibachi food. It was a wonderful experience that I look forward to repeating, despite the distance from my usual location.

02/20/2024 - MenuPix User

12/28/2023 - MenuPix User

12/04/2023 - MenuPix User

11/20/2023 - MenuPix User

05/30/2015 - ROBIN DAYS
My daughter made a Dinner reservation at the UMI Japanese Steakhouse(550 Eagles Landing Pkwy, Stockbridge, Ga) for her 2015 High School Graduation. When we arrived the staff on duty that night (May 29,2015) seem surprised and unprepared to serve us. We had to request water for our silverware and we only had 1 waitress trying to take our order of a party of 25, while the other 3 staff member sat back and try assist. We didn't get meals on time within 1hr of waiting and some the party received to go carry box while the people was still awaiting on there food to come out that they order (2hr wait / because they didn't make enough rice for our party). We were so upset with customer service, some the party cancel their order and we all ask for all check to leave. The staff took another 1hr preparing our separated checks adding 18% Gratuity fee for Customer Service. We refuse to pay such fees. No Owner or Manager on Duty come out and Explain or Apologized about what happen to the Customer Service FAILURE. As we were leaving the table a staff member Julie responded (I was not talking to you please be quiet!) to my Brother (A Customer) when he made a comment. I was shock out of my mind. My Daughter Graduation Dinner was the most Horrible Customer Service ever experience.

05/30/2015 - Joe Days
My daughter made a Dinner reservation at the UMI Japanese Steakhouse(550 Eagles Landing Pkwy, Stockbridge, Ga) for her 2015 High School Graduation. When we arrived the staff on duty that night (May 29,2015) seem surprised and unprepared to serve us. We had to request water, and we had to requested silverware and we only had 1 waitress trying to take our order of a party of 25, while the other 3 staff member sat back and watch the 1 waitress try to assist us. We didn't get meals on time within 1hr of waiting and some the party received to go carry box while the people was still awaiting on there food to come out that they order (2hr wait / because they didn't make enough rice for our party). We were so upset with customer service, some the party cancel their order and we all ask for all check to leave. The staff took another 1hr preparing our separated checks adding 18% Gratuity fee for Customer Service. We refuse to pay such fees. No Owner or Manager on Duty come out and Explain or Apologized about what happen to the Customer Service FAILURE. As we were leaving the table a staff member Julie responded (I was not talking to you please be quiet!) to my Brother (A Customer) when he made a comment. I was shock out of my mind. My Daughter Graduation Dinner was the most Horrible Customer Service ever experience.