Reviews for Durango Steak House

08/07/2009 - T
Durango Steak House: Bad Lunch Experience

On Friday July 31, 2009, five of us went to lunch at Durango Steak House to take a friend out for her last day and the service was “HORRIBLE”. We arrived at 12:20pm, our food did not arrive until 1:00pm, and then our entrees were served cold. The waitress sent the manager to our table and he sampled a fry right off my friend’s plate checking whether or not it was cold. How dare he pick up a fry from a customer’s plate? (Strike 1) My friend question his weird behavior for a manager and the tone was unacceptable. (Strike 2)The manager returned with hot fries and a new entrée for a friend who had a Mexican entrée. I assume he felt because we had burgers/chicken sandwiches there was no need to reheat those….. we let that slide because we were hunger and time was ticking….Due to the semi-warm food; I didn’t even eat half of my sandwich.

Once the bill arrived, we ask could we be compensated for our inconvenience and bad customer service. We DID NOT expect free meals but at least free drinks or 5% off the bill or something. The manager flipped and said in so many words said “NO” and you don’t have to come back. (Strike 3) All I can say is WOW! Next, the waitress returned back to our table upset because he confronted her and asked her why was she entertaining the ideal that we were right. After we paid for our meals, extremely upset…we were exiting the restaurant and of course …here is the GENERAL MANAGER with this smirk on his face. Politely, I asked him was he okay because I was not happy with the customer service at all…..Once again …he start shouting/ranting (weird) ….

All I can say, PLEASE DO NOT GO TO DURANGO’S STEAKHOUSE. The service was horrible. If you have time to Google… Durango ..please read there reviews….and see whether or not I am lying….

This will not go unnoticed and calls have been made to the investors/corporate office……I will keep you posted on our outcome.

-T