Reviews for Ru Sans Edgewood

12/18/2020 - MenuPix User
Where do I begin??? I’ve been patronizing this location for years and have never had a problem. The food was decent and the service good to great. Not TODAY!!! I stopped by to order lunch for two. The first thing I noticed that there was an extra charge on my bill. I asked the cashier and she explained that it was an automatic 10% gratuity. Okay, that’s fine but I should have been told prior to placing my order. While Waiting on my order, I asked about adding yum yum sauce to my order. “They’re $.50 a piece.” Okay, but my bill is almost $30... for lunch. So I asked the cashier, rhetorically, so y’all are going to risk losing a customer for $.50? She shrugged and then turned her back to continue her intellectual task of filling ramekins with soy sauce. When my order came, another young lady was assigned to package it. As she handed me my order, I said,” y’all are really wrong for charging for sauces”. Next thing I know, the cashier inserts herself into the conversation and says,”The reason we charge is because we make all of our sauces in house!” Ma’am... I wasn’t speaking to you. I was speaking to this young lady right here. The cashier then says, “that’s my sister so I was speaking for her.” Now wait a minute. Clearly the woman who handed me my food had an excellent command of the English language and didn’t need assistance in comprehending what I had just said to her. Then, the resident “Karen” decides she was going to to rescue these two poor black girls from the “tyrannical” behavior of this black beast. Mind you, I’m only 5’9” tall. I then turned to Karen and told her to mind her business. I told her, i will never come back. She then proceeds to tell me , “we don’t want you here!” McCuse me???? Last I checked, your name is not RU or SAN. It’s a shame how in the midst of a pandemic, people who were begging for people to patronize their businesses to keep them afloat, could give less than a damn about good customer service!!! Shame! Shame! Shame!