Reviews for IHOP

05/08/2013 - Amanda G
Worse service experience ever - 45 minute wait to be served ice-cream!!

We arrived about 4pm (Wednesday) and the restaurant was less than 15% full - perhaps that should have been a warning.

We were seated quickly but the waitress then took a very long time to serve us, after promising to be "right back".

After only 1 minute of receiving the menus another waitress was at our table trying to take orders - when we explained we would need just a few minutes she got pushy about us ordering drinks immediately.

We then had to wait another 10 minutes before the waitress returned, despite there being virtually no other customers! The waitress had no idea about the menu and was unable to answer any questions. In the end we ordered an iced coffee, a fruit crepe, a cheesecake desert and a sundae.

It took 40 minutes for the first 3 dishes to arrive and another 5 minutes for the sundae. Yes, that's right, 45 minutes to be served ice-cream in an almost empty restaurant!!

There was no apology or offer of resolve the situation from either the waitstaff or the managers for the ridiculous delays or the horrible service we received. The manager we saw in the store earlier had (conveniently) disappeared when we paid and left!

IHOP = International House of POOR!

We will never visit IHOP again.