Reviews for Chipotle Mexican Grill

03/22/2021 - KG
I placed a web order at this location. I typed in the notes to not put beans in the food, as it is a food allergy. If you or anyone you know has a food allergy, you know how dangerous it can be. I would think restaurants would know this as well. I pick up the food and I look at the receipt and it clearly says "BEAN ALLERGY". I get home and my wife begins to eat her food and doesn't see any beans on top or even in the middle of her meal but towards the bottom, there are a number of beans and unfortunately she ingested some of them and her allergic reaction was horrible. I called the store and spoke with the manager and the manager then told me to speak with another manager/owner. He then took down my information and passed it on to corporate. Danielle from Corporate called and left a messaged and then we called back multiple times and left multiple messages but never heard back from them.

Chipotle, you have to do better. Food allergies are serious business. People can die from food allergies. You all need better training on how to handle food when someone clearly states that it's an allergy. You can't cross contaminate, you shouldn't even use the same gloves that have touched the allergen, can't use the same utensils that have touched the allergen, can't let the juices from the allergen touch, and you definitely can't have it IN the food!

If you have a food allergy don't go here. If your friends have a food allergy, stay away from here. If your family members have a food allergy, spend your money elsewhere. Apparently it doesn't matter if it's on the receipt in all caps that you have a food allergy, it will still find its way to your food.