Reviews for Cafe Rio

03/18/2025 - Darin H.
I would give this establishment six stars if I could! The service was exceptional, with polite staff who accurately handled my online order, and I truly enjoyed the food, especially the quesadilla and refreshing horchata.

05/17/2018 - Jodie B
Food is good. Customer Service if you have any problems at all is terrible. Tried contacting corporate, no response. Tried getting points that they didn't put in my account, they told me "tough beans" (pun intended) without a receipt which I had lost.
I asked them to please have somebody contact me about several issues with the West Jordan Store. Including: Portion sizes are shrinking considerably, not having meats available at opening, finding a screw in my salad, waiting 30 minutes in the to-go line just to find out they accidentally gave my order to somebody else and made me wait an ADDITIONAL 20 minutes to remake 2 Burritos (all while offering me a free soda as compensation).
The check out girl was extremely rude... I'm sure because she's sick of hearing complaints.
I do love their food, but after several attempts to contact their customer service and not even getting an "I'm sorry you had a bad experience" email back, I've given up.
I will no longer be eating, having the catering done for, or using Cafe Rio.