Reviews for Dairy Queen

09/13/2021 - MenuPix User
If someone can tell me how to rate this lower than a 1, I'll do it.
First, let me tell you about simply trying to get the food. I pulled into the drive-thru lane with one car at the speaker. To be clear, we were the only two cars in the entire line. That car ordered their food and pulled forward to the window. So, I, of course, pulled up to the speaker. The person at the other end of the speaker asked me to wait before placing my order. The car at the window got their food and drove away. I waited a few more seconds in silence before saying "Hello?" Only then did they come back on to take my order. The ONLY customer at the entire restaurant (they only do drive-thru), and I had to remind them that I was there in order to place my order?
So, now let me tell you about the food itself... Wait, I can't. They brought me the wrong food. Yes, ladies and gentlemen. I was the only customer, meaning they only had one order to work on. And they got that one order wrong.
But certainly, after waiting so long, then getting the wrong food, they would make up for it with exceptional customer service, right? WRONG!!! When I asked to speak to the manager to voice my frustration at the length of time it took to get the wrong food, and ask for a refund instead of waiting for new food, her answer was (and I quote) "I don't get paid enough to listen to complaints. Call the owner." When I asked for the owner's information, she responded "It's on the website." Then she walked off and disappeared back into the locked building. No food. No refund.
That's correct. As a perfect punctuation to this customer service nightmare, I still have not received a refund of my $25.72.