Reviews for Dickey's Barbecue Pit

09/29/2014 - Robert
I have eaten at this location numerous times. Always finding the service lacking. I am a fan of Dickey's barbecue in general and recommend it often. However this location is poorly managed compared to others. This last time was especially disheartening. My family met up at this location for my wife's grandfather's birthday. After everyone had seated, we waited for our food that never arrived. Other's in our party received their meals. Many other tables food was offered to us, however none were the food we had actually ordered. After 40 minutes I told the staff not to make our food and just give me a refund. After this I was told by the cashier that he needed to call the manager who would be there in ten minutes for my refund. When the manager/owner arrived he completely ignored me and went to the kitchen and started delivering food to tables. Even bringing me food from another table, asking me if I was waiting for order 13!! When I finally had a conversation with the manager/owner he proceeded to blame everything on other people. He was giving me the runaround about getting my money back and telling me that the cashier would have to give me my money out of his pocket. This was very upsetting to me and I slammed my receipt down and told him I wanted him to charge the money back to my debit card. He then proceeded to call me a racist and that I was assaulting his employee and that he could call the police on me. Long story short I feel bad for the employees at this establishment obviously they have not been properly trained and lack any solid management. This business most likely will not be around long with this piss poor owner/manager. Do not waste your money on a horrible experience there. The saddest part is that I truly love Dickey's food. Unfortunately because of this experience I will never eat there again.