Reviews for Chopsticks

11/04/2020 - Mike M
Upon entering Chopsticks, it was my intention to do take out. I had a calm, reasonable, & cool demeanor throughout my experience & I made a point to keep calm & polite. After asking if entrees included egg drop soup one time, the young lady’s response was, “no that is not possible.” (She was not attempting to be mean, however how & what she delivered her response appeared to be rude) At this point I decided to dine in instead, to see how many “no that is not possible’s” I would get. I got three. When I ask questions, i know I will not always get the answer I want to hear, and that is ok. However, there are better ways to handle my questions. Like, “I am sorry but we do not have ______, have you considered this?” I have several years of experience in the hospitality and customer service occupations. One must politely acknowledge the question, express empathy, and offer an alternative. Before asking for the check, I wanted to test her one more time with a question to see what answer I would get. Her response was different this time. She acknowledged my question & expressed empathy. I was going to give the restaurant 2 stars, but she gave the right response just before the check, so I am giving the restaurant 3 stars. I give the food 5 stars, it is pricey so I give that 2 stars for not including soup with the entree, I give my server a 2 as well. However, she does have great potential. She appears to be very bright & industrious.