Reviews for India House Authentic Cuisine

04/19/2022 - MenuPix User
Great food, but the worst mistreatment I've ever experienced at a restaurant establishment in my life, bar none.

My mom and I went for dinner, hoping to have a nice relaxing evening. We walked in, saw the sign that said "Please wait to be seated". The restaurant was empty except for two tables with guests.

There was a man standing off to the side (he was our server and we later discovered he's the owner) never approached to greet us or seat us, he simply stared at us, and then said, "can I help you with something?", as though we were interrupting him or in the wrong place. His demeanor was unfriendly and unwelcoming.

We pointed to the sign and said we were there for dinner. He waved his hand in the direction of the tables and said "over there. Third table on the left." Rude.

We waited a few minutes and he finally showed up with menus. No matter what questions we asked about the menu choices, he shrugged and said, "it's up to you." We weren't asking what he recommended, we were asking about spice levels and other specifics. It was like pulling teeth with this person.

His entire demeanor was rude, dismissive and resentful, as though he was barely suppressing his dislike of us and the customers in general.

Anything that was asked of him was done begrudgingly, and he took forever to bring it. For example, when ordering, we asked for two sides of mango chutney. We received only one. I tried to get his attention,but he looked at me and walked away. I had to get up and walk over to ask for the second order we didn't receive. He told me we only ordered one. I told him no,we ordered two,one for each of us, which he then argued about. Finally,he said he'd bring the second order of chutney. (Basically a scoop of chutney in a small container.)

My mother's meal was nearly completed and he still hadn't brought the chutney. I went back to the kitchen (where he was sitting and eating) and asked for the order, we were nearly finished.

He was visibly irritated, got up and went inside the kitchen and I went back to the table. About 10 minutes later he FINALLY appeared with the chutney, after my mom's meal was now finished.

There only three tables filled at this time,so the restaurant was not busy. He was simply dragging his feet, eating his meal, etc. Unacceptable.

We had planned to stay for dessert, but the behavior from this owner was so rude and hostile that we wanted to pay and go.

I said I was not leaving a tip for this reason (something I never do). Instead of attempting to resolve the situation if only for the reputation of his business, he handed over the payment pad, gave me the receipt, and walked away without saying a word. Not even a "thank you for coming in" as we left.

Absolutely horrible experience, I don't care how good the food is, will never go there again,and I'll let anyone I know exactly how we were treated.

Kevbrah1