Reviews for Vintner Grill

06/06/2024 - John R.
Delicious Food

09/10/2023 - Susan Heath
September 10, 2023

Since opening in 2006, we have been loyal patrons of Vintner Grill as our go-to restaurant for special occasions and treating visitors from out of town, as well as just a fine place to go for a consistently great meal surrounded by lovely dí©cor.

To celebrate my husbands' birthday and our anniversary, which are four days apart, we booked a table for last night. Upon arriving we were greeted, and I use that term very loosely, but an unfriendly hostess, who had a gentlemen seat us at a table near the bar.

After we were seated, we realized that friends who we hadn't seen for a long time were at the bar, so naturally we got up to speak with them. After no more than 30 seconds greeting and hugging our friends, the unhappy hostess rushed over and yelled at us to clear the area immediately, as though we were blocking a fire exit or something.

The reprimanding way she spoke to us didn't sit too well, especially with my husband, who asked to speak to the manager. The waiter pointed out who it was, and we recognized him as the man who had seated us. Our friend that was dining with us had seen the manager guzzling down a large glass of wine in plain sight of the customers after our arrival, which struck him as odd.

Once the manager finished up what he was doing he came to our table, and my husband told him what happened and how rude the hostess was, and that he was so upset he felt like getting up and walking out. The manager appeared to be listening, but the look on his face was one of complete uninterest. When the explanation was finished, the managers' response was "If that would make you feel better that's what you should do".

The three of us looked at each other in disbelief that this was his solution to the situation, so we got up and left.

To try to salvage the rest of the evening, we went to Hawthorn Grill located in the JW Marriott, where we were greeted with a smile and enthusiasm, even though we didn't have a reservation. We then experienced a fantastic evening of great food and service. Our waiter had noticed that there was a birthday card on the table and brought my husband a special dessert for the occasion.

We still aren't sure why some of the main staff at Vintner Grill act like someone peed in their Cheerios that morning, but I would suggest the owners find out what is making them so miserable. I find it sad that after nearly two decades, Vintner Grill is off our list, but at least we have Hawthorn Grill for those times we need to treat ourselves and our guests.