Reviews for Chipotle Mexican Grill

03/09/2024 - MenuPix User

03/01/2024 - MenuPix User

12/29/2023 - MenuPix User

12/01/2023 - MenuPix User

11/24/2023 - MenuPix User

11/20/2023 - MenuPix User

11/19/2023 - MenuPix User

01/11/2023 - MenuPix User
So I placed a $400 catering order a week in advance. I ordered 20 burritos, and a $50 side of the chips, guac and salsas. For every two burritos ordered, you are also supposed to receive a free bag of chips and salsa (smaller size). That would be TEN small bags of chips and salsa, which I DID NOT RECEIVE. When I called the store location to report this, the "restaurant crew does not speak on the phone... please chat with Pepper or call the 800 number." Pepper did not recognize my order number and quit our chat. The woman who finally answered the 800 corporate line called the store and the manager flat out denied that we didn't receive the 10 smaller bags of chips as she personally packed all chips herself. As if I have time right now to call and make a false complaint against Chipotle for some freaking tortilla chips.... I've got 20 people to serve for lunch from all around the world and not enough freaking tortilla chips. East Main Chipotle's customer service is awful. And they have lost our corporate business.