Reviews for IHOP

05/14/2021 - Gina
Morning manager Kevin has completely changed our perspective of IHOP. Although my kids love the food I would rather spend money elsewhere.

We frequently visit the location to eat in the afternoon/ evening so when I placed a DoorDash order today I did not expect that I would be on the receiving end of an attitude over a condiment (sour cream) when I called in to request it. Since it isn't an option to add on DoorDash when I called the store to request sour cream I stated they could charge me extra for it, no problem with me. That's when they told me no, that I could not add on sour cream after an order was placed through doordash (it was still being made). Normally they charge an up charge and they could not add it to the order nor would they be willing to charge me separately for it. The associate (who was nice) did ask if I'd like to speak to the manager and I said yes, because this is a simple condiment request (or so I thought). Kevin (the manager) came on and confirmed everything the associate said so I was annoyed at this point due to the fact that I didn't want to have to run to the store when he simply could've charged me for it separately and thrown it in with the order so I explained "it's just a condiment." Then he argued that "no it's actually food, not a condiment". I ended the call and reached out to corporate because something so trivial should never have ended this way. A huge inconvenience to me (I did in fact go to the store for sour cream) and such a poor attitude from what should be a family friendly restaurant.