Reviews for Hannah's Gluten Free Bakery

08/03/2021 - MenuPix User
I have been a loyal customer for years now. I come several times a year but this time was different. I placed an order on Monday the 26th of 2021 and paid $22 extra for OVERNIGHT shipping. I received an email confirming delivery for Wednesday the 28th. All seems great until I receive a message, THE DAY OF EXPECTED DELIVERY, from the manager saying they had a death in the family and needed to take time off. She said all orders would be delivered the next Tuesday which is August 3rd. All i asked for was my $22 refund that I spend extra to ensure delivery. She said no and that they have a 5 day processing fee when online it says 3 DAY PROCCESSING FEE UNLESS YOU PAY FOR THE EXTRA SHIPPING WHICH I DID! We went back and forth through text and she ended up saying she would call me later and I agreed. That call never came. I gave her the week to mourn and be with family (even though I bought these for my mother because we just went through a death in the family) but at the end of the day, a business needs to be ran. I can totally sympathize for the business and family but to not give me a refund for the $22 for shipping is absolutely ridiculous! Here comes Tuesday august 3, and I try to call the number listed that I called before and my number is blocked! I then call the number that she texted me from and that was blocked too! I know it was blocked because then I used my friends phone and it went through! I am absolutely so beyond frustrated that I not only didn't receive my delivery but then get treated like I'm in the wrong here! I will NEVER use this company again and I would suggest you do the same! Orders are not guaranteed and if you piss them off, they will just block you and there will be no way to contact them. I even was going to show up at the location, but somehow they are opening another location so everything is closed for in store options. NEVER USE THIS PLACE!