Reviews for Claudia's Restaurant

05/18/2024 - Ghost V.
so good

05/04/2021 - MenuPix User
If I could give this place negative stars I would. First off, I tried to place an order over the phone and the lady hung up on me, this should have been my first red flag. My mother is diabetic and this restaurant is the closest to her walking distance so I instead went to order in person. I spoke to the lady in front and told her I wanted two orders of gorditas, one with avocado and both and on the second plate, one avocado, one chicken fajita and I wanted this grilled with a side of double rice and two tacos. I waited over 30 minutes which is to expected since it was lunch time and once I received my order I checked it but couldn't tell if it was grilled or fried and the ladies were all over the place. I went home and gave it to my mother who noticed immediately there were fried, and I told her that I told the lady that I wanted her plate grilled. She called the restaurant and the lady answered and started yelling and my mother and calling me a liar and I was just taken a back. My mom was trying to tell her if they can remake her food and the lady yelled that she wasn't going to get a refund and my mother responded, I wasn't asking for one, I just want my food remade. I tried to correct her and inform her of what was spoken and she hung up on me. I sent my brother to go ask the restaurant to remake it and he came back stating that the chef refused to remake it. This is the WORST customer service. Staff is rude is prideful, refuses to admit their mistakes and instead of remaking it, they rather lose a customer. I honestly think this whole misunderstanding originated since I spoke English and they spoke Spanish. Steer away from this place.

Also, don't believe some of these "positive" reviews. They are running a promotion for a $500 gift card for reviews.

08/09/2020 - James B
Wonderful, authentic Mexican food - great, friendly service! Whats not to love!