Reviews for Huston Rogers Steakhouse

02/16/2020 - MenuPix User
WORST EXPERIENCE EVER!! I had already heard some bad reviews from people that have eaten here but figured we would give it a shot... that won't happen again.

Made reservations for 7pm and was delighted to see surf and turf on the menu at a very reasonable price. There were 4 of us, we all ordered the surf and turf (prime rib and crab legs) and was excited to receive our meals. 5 mins later the waitress came back and said they ran out of crab and asked if 2 lobster tails for each would be a OK. I thought... absolutely sounds like an upgrade to me... should have seen this as RED FLAG #1.

We order beverages and don't see our waitress again for at least 30 minutes. One of the people that was with us who sat with an empty glass for over 20 minutes just ended up walking to the bar and paying for another drink there... RED FLAG #2.

Also noticed the table next to us was brought out rolls after they ordered and we had been sitting there prob 45 mins and no rolls.. RED FLAG #3. I ask the GM walking by if we are supposed to get rolls and he says yes, and states he will grab some. 10 mins pass by, still no rolls but we finally see the waitress again and say our food is coming out shortly. About 10 mins later, GM walks by again, still didn't bother to grab rolls and food comes out shortly after.

Not only only is it an entirely different cut of meat, the baked potato is so cold it doesn't even melt butter, the meat we go was over cooked and the lobster tails cold. The butter looked like hardened crisco... I wish I would have taken photos, it was embarrassing. Needless to say, we were all fed up, told the waitress to take it all back and we were going to go somewhere else. 70 mins of our lives we will never get back.

Waitress came and got the GM again and the GM had the audacity to say well it's Valentines Day we had some challenges and continued to use that excuse. Really? Valentines Day caused your cooks to not cook not only the right cut of meat but to overcook it? To not hire enough people for your reservations? For our food to come out cold? No, it's your operation that needs work, don't blame it on the holiday.

Net net we had all of our food comp'd and went to Olive Garden and had an amazing experience which saved the rest of the night. The GM should take a pad and paper and go learn from them how to run a business. DO NOT waste your time with this place, there are many others that blow the doors off this place in the immediate area. Save your future frustrations and go elsewhere!!