Reviews for Italgo Pasta Bar

03/07/2023 - Lorenzo
First time patrons relying on positive reviews: This was a very disappointing dinner for many reasons, not the least of which was the food itself. I'm experienced in this industry, and coincidentally, well-versed in Italian fare. One expects pre-prepped dishes, as a busy kitchen cannot make all dishes from scratch, but there's no excuse for cold, grossly undercooked eggplant parm. No Mediterranean country serves it closer to raw. The chicken parm, while flavorful, was apparently pre-fried, stored, and recreated for serving; thus, it had a cold edge to it. No comment on their marinara sauce, or whatever it was. Why didn't we "send the dishes back"? Because we waited 40 minutes for their delivery without a server even checking on us once. Our arrival at 7:05 was right after a large party was served and right before another had arrived. So, we hurriedly ordered to beat the rush, and we did. - The eggplant was so inedible, that, now tired and hungry, we decided to simply take it home and remake it, which yielded negative results after all after fifteen more minutes of cooking. Even the soup was served cold!. - It was perplexing to see apparently busy servers getting so little done. Their "system" doesn't assign a server particular tables, making no accountability in a disorganized collective effort. - The cook should be castigated for allowing such unacceptable dishes to leave his kitchen. Finally, these were "parmigiana," that is, covered in presumedly hot, melted cheese. Instead, the concoctions appeared as coarsely grated parm over tepid substances only superficially, slightly melted, and in sparse supply. OK, it's not Northern New Jersey or Brooklyn, yet there is no excuse for such obviously, defectively prepared dishes, alongside incredibly inept service. By the way, as no personalized server was assigned, they forgot our to-go pasta side. - Truly, I hate writing a bad review for some family-owned small business. No one bothered to address our concerns once they were voiced. Who could be in charge there? On a Friday night, where in heaven was the owner?